Consumer Law

Consumer Act 4822 as amended by Law No. 4077 CONSUMER PROTECTION LAW PART ONE Purpose, Scope, Definitions Objective Article 1 - The purpose of this Act , the public interest in accordance with the consumer's health and safety and economic interests of savers , enlightening, educational , damages compensating , environmental hazards take precautions to ensure the protection of consumers and to encourage initiatives to protect themselves and the relevant voluntary organizations to encourage the creation of policies to regulate matters related to . Scope Article 2 - This law , for the purposes stated in the first article in the consumer goods and services markets represent one of the parties covers all consumer transactions . Definitions Article 3 - The implementation of the Law on the a) The Ministry of Industry and Trade Ministry, b) Minister of Industry and Trade Minister , c ) Commodity: Shops that are subject to movable goods , housing and leisure real estate and electronic media prepared for use software sound, image , and similar intangible goods, d) Service : a fee or interest in exchange of goods other than providing all kinds of activities , e ) Consumer goods or services for commercial or non-professional purposes, obtains, uses or exploits the natural or legal person f) Seller: public entities including the commercial or professional activities within the scope of consumer goods that offer natural or legal person , g) Provider: Public entities , including commercial or professional activities within the context of providing services to consumers real or legal persons , h ) Consumer process : the goods or services in the markets consumer and the seller - provider of all kinds of legal process , i) Manufacturer - Manufacturer: public entities including the consumer submitted to the goods or services or the goods or services of the raw materials or intermediate goods producers with goods on their own distinctive mark , trademark or title putting it up for sale Airports , j) Importer: Public entities including the consumer submitted to the goods or services or the goods or services of the raw materials or intermediate goods from abroad bringing offering to sell real or legal persons , k) credit institutions: the need for consumers cash loan authorized banks , private financial institutions and financing companies, l) Advertisers : it produces or markets of the goods / services promotion to make a sales increase or image create in order to strengthen which he had prepared , in company or the goods / services of the brand where ads yayınlatan , distribute or in other ways that exhibit a natural or legal person , m) advertiser: Trade advertising and classifieds advertising that has heard as needed to prepare and advertisers issued mediating commercial communications specialist, real or legal person , n ) Per Channel provider : commercial advertisement or announcement audience that delivers communication channels or any kind of vehicle owner , operator or hirer the natural or legal person , o) Technical regulation: a product or service related administrative provisions, including the properties, processing and production methods, the related terminology, symbols , packaging, marking , labeling and conformity assessment procedures aspects one or more of specifying the relevant Ministry Official Gazette mandatory implementation of standards , including mandatory that all kinds of arrangements , p ) Consumer organizations : established in order to protect the consumer associations, foundations or their parent organizations shall refer to . PART TWO Consumer Protection and Elucidation defective goods Article 4 - Package, label , the introduction and in the operating instructions or advertisements and announcements contained in or by the seller declared or standards or technical regulations identified in the attribute or attributes that affect the quantity which is contrary to or assigned or intended use terms of value or benefits that consumers expect from it reduces or eliminates the financial, legal, or economic deficiencies goods, defective goods are considered . Consumer , within thirty days from the date of delivery of the goods to the seller is obliged to notify a shame . Consumers in this case , refund , including the return from the contract , with the changing times of the goods or shame thing free from defects or free repair rate of cost reductions has the right to ask . Seller 's preferred consumer is obliged to fulfill this demand . Consumers of these rights together with one death caused by defective goods and / or lead to injury and / or cause damage to other property which is in use in cases where the manufacturer has the right to demand compensation from the manufacturer . Manufacturer - manufacturer, dealer, dealers, agents , importers and by the fifth paragraph of Article 10 of defective goods and consumer lenders in this article are severally liable for elective rights . Due to damage caused by defective goods if there is more than one person in charge thereof are jointly liable . Of goods sold is defective know that it does not eliminate responsibility . This substance to shame with held responsible for the shame against a longer period have not taken responsibility , defective goods liability, then shame emerged even if the goods delivered to the consumer from the date of two years is subject to prescription . In this period, residential and leisure real estate for five years. Any damages caused by defective goods demand due to be subject to the three-year statute of limitations . These demands , which causes loss of the goods placed on the market after ten years starting from the day disappear . However, the shame of goods sold , the seller's gross negligence or fraud is hidden by the timeout period can not be exploited . Damage caused by defective goods except for the provisions relating to liability for the defective goods known to be purchased on the above provisions do not apply. Will be sold on defective goods or packaging , the manufacturer or seller can read easily by the consumer " is disabled" is mandatory to put a label containing the phrase . Only defective goods sold or as part of a floor or department constantly selling defective goods , consumers may know the places have been allocated , this label is not required to be placed . To be defective in respect of the goods to the consumer, the invoice, receipt or sales document is displayed on . Unsafe goods , the market is impaired even with the tag can not supply. These products, in 4703 the Preparation and Implementation of Technical Legislation on Products to the provisions of the Law shall be applied. These provisions relating to the sale of goods shall apply in all consumer transactions . Defective service Article 4/A- Provider reported by advertisements and announcements in or standards or technical regulations identified in the attribute or attributes that affect the quantity which is contrary to or benefit for the purpose or value of the consumer expect from the benefits that reduce or eliminate the financial, legal, or economic deficiencies services , is considered to be defective services . Consumers of the service within thirty days from the date of execution of this shame is obliged to notify the provider . Consumers in this case , returning from the contract , the service rate of cost reductions be seen again , or has the right to shame . Consumer to terminate the contract , the situation should not be seen as legitimate , cost reductions will be satisfied with . Consumers , along with one of these rights in accordance with requirements specified in Article 4 may also want compensation . Provider, has selected consumer is obliged to fulfill this demand . Provider , dealers , agents, and Article 10 of the fifth paragraph by the lender, defective service and defective services caused any damage and the consumer in this article elective rights due are jointly responsible . The service offered is defective know that it does not eliminate responsibility . If not, the guarantee for a longer period , then shame appeared to be due to defective service, even though the demands of the service is subject to a limitation period of two years from execution . Any damages caused by defective service demands due to be subject to the three-year statute of limitations . However, the shame of the services offered , the consumer or the provider's gross negligence or fraud is hidden by the timeout period can not be exploited . Defective service provisions relating to liability for damage caused , except for defective services known to be gained on the above provisions do not apply. These provisions relating to providing services in all consumer transactions are applied . Sales aversion Article 5 - On the " sample " or " not for sale " label are not an asset to the commercial organization in the window , shelf or can be seen clearly exhibited anywhere in the case of dealer sales of these goods can not avoid . In providing services can not be avoided without a justifiable reason . Unlike an established practice , custom or commercial units have a vendor of goods or services for sale that goods or services itself determined by the amount, number or size of such terms or other goods or services to purchase not be made dependent . Other sales of goods and services contracts to provide these provisions are applied. Unfair conditions in contracts Article 6 - The vendor or provider to consumers without negotiating unilaterally imposed contract , the parties' contractual rights and obligations of good faith in the rule violation in any manner against a consumer that causes imbalance and unfair contract terms is a must. Where one party creates all kinds of consumer unfair terms in consumer contracts are not binding . If you have a contract must be prepared in advance , and in particular due to take place in the standard contract if the consumer can not influence the content that the contract terms are considered to be negotiated with the consumer . Evaluation of the contract as a whole , which is the standard contract , if concluded , certain elements of a requirement of this contract or an individual of the provisions have been negotiated , the agreement does not prevent the application of this article to the rest . A vendor or provider, discussed individually argues that a standard clause , if the burden of proof it belongs to him. 6 / A, 6 / B, 6 A / C , 7, 9, 9 / A, 10, 10 / A and 11 / A in articles written arrangement envisaged consumer contracts for at least twelve points and bold black letters are arranged in the contract and the presence of the requirements If there are one or more deficiency does not affect the validity of the contract . This deficiency is resolved immediately by the seller or provider . Ministry of unfair terms in standard contracts to be detected and removed from the text of the agreement determines the procedures and principles relating to the availability . Article 6/A- Sales, purchase, sale price of at least two installments to be paid and the goods or services at the time of delivery or performance of the contract is a type of trading that is . Hire-purchase agreement has to be made in written form . Contracts have met the minimum requirements are as follows: a) the consumer and the seller or provider's name , title , address and any access information , b) the goods or services of the Turkish Lira taxes included cash sales price , c ) According to maturity with interest payable Turkish Lira the total sales price , d) interest amount, interest rate is calculated annually and determined in the contract interest rate exceed more than thirty to delay interest rate, e) amount of down payment , f) Payment schedule, g) Borrower defaults in the legal consequences . The vendor or provider , to provide this information to be included in the contract and a copy of the contract concluded between the parties are obliged to provide to the consumer . Separately from the contract in the nature of negotiable securities , if held , this bill, separately for each installment payment will be held in bearer form and will only . Otherwise, the promissory notes are void. Sales, the consumer , the total amount owed is entitled to prepay . Consumers also less than the amount of an installment payment , but are not found in one or more installments . In both cases , the vendor, based on the amount paid is obliged to make the required interest rate cuts . The vendor or provider , financing one or more of the non-payment of the debt of all performance to claim reserve the right , if that right but the seller or provider of all acts carried out have shown a case and the consumer 's successive least two installment payments to default and unpaid installments of the total sale price of the most be used in less than one tenth . However, the seller or provider's right to use it for at least a week to give time for an acceleration must have warned . Contract terms can not be changed in any way against the consumer . Circuit holidays Article 6/B- Circuit holidays contracts, at least three years during the time and during this time in the year, certain or can be determined , and less than a week it will not be for a period of one or more of the property's use right transfer or transfer of commitments containing and a copy must be provided to the consumer , is a written contract or group of contracts . Circuit principles and procedures related to the holiday contract is determined by the Minister . Package tour Article 6/C- package tour contracts, transport, accommodation and assist not considered other tourist services of at least two , with everything included in the price that sold or sales commitments made, and served twenty-four hours long , covering a period or night stay which contains a copy must be given to the consumer , are pre-arranged written agreement . Ministry of package tour contracts determine the procedures and principles . Sales Campaign Article 7 - Campaign sales , newspaper, radio , television advertisements and similar ways consumers announced to the other campaigns associates accepted and the goods or services later delivery or performance to be carried out by the selling is . Sales campaign is done with the permission of the Ministry . Which such sale would be subject to the consent of the Ministry , pre-payment , payment amount , time of delivery , manufacturer warranty , collateral to be deposited with the principles and procedures to be followed in sales campaign detect . Ads and promised goods or services of the delivery or performance at all or as it should be done , the seller , suppliers , dealers, agents, manufacturers - manufacturers, importers and Article 10 , paragraph by the lenders are jointly responsible . Consumers decided to leave the campaign after campaign organizer, goods or services delivered to the consumer until that date not to exceed consumer is obliged to pay all the amount paid . Organizers of the campaign , sales campaign to be organized in a written contract , the 6 / in the second paragraph, the information specified in addition to the " campaign end date " and " goods or services delivered or fulfilled the date and mode" will include information on the contract, including a copy of the consumer has to give . Unless otherwise agreed in the contract , pre-paid funds , goods or services can not be more than forty percent of the sales price . Sales Campaign in time delivery of goods or performance of services does not exceed twelve months . Immovable property for residential and leisure time is thirty months . Consumer fulfill all the acts related to payment in the event of delivery of goods or supply of services , following the expiry of the payment must be made within one month at the latest . Outlets in the sixth installment sale / to the provisions of Article applies . Door sales Article 8 - Door sales offices, trade shows , fairs and selling such sales are made ​​outside venues . The Ministry sought after qualities that doorstep selling those to be made ​​, subject to this Act and non- door sales and door sales will determine the principles and procedures relating to the implementation . This type of consumer in sales , within seven days from the date of receipt the goods without any reason to accept or reject is free and without any obligations . Services on sale , this period starts from the date of signing of the contract . Before this period the seller or provider of the door in exchange for goods or services subject to sales transactions from the consumer to make payments under any name or debts into not ask you to give any document . Seller , breach notification within twenty days from the time he reaches are obliged to take back the property . Consumer goods due to the habitual use and deterioration is not responsible for the changes . Door sales made ​​in installments 6 / A substance , campaign door sales provisions of Article 7 shall also be applied . The door of the seller and the provider's liability Article 9 - Door sales contracts , contracts should be in the other elements in addition to the goods or services of the quality and quantity of the descriptive information breach notification will be made clear address and at least sixteen points and bold black letters written following phrases located must : Consumer any civil or criminal liability assuming and no justification received at or signing the contract from the date within seven days of the goods or services by refusing withdrawal from the contract right exists and breach notification sellers / providers to reach from the date the property repossession are committed . Consumers , which owned the rights written in his own handwriting with the contract signing date and author. The vendor or provider , to provide this information to be included in the contract and a copy of the contract concluded between the parties are obliged to provide to the consumer . A contract issued under the provisions of this Article and to prove that the goods were supplied by the seller or provider is . Otherwise, consumers use their right of withdrawal is not affiliated with the seven-day period . Distance contracts Article 9/A- distance contracts written, visual, telephone and electronic media or other communication tools used, and consumers faced with the made ​​and the goods or services to the consumer immediate or subsequent delivery or performance determined are contracts . Distance selling contract before the contract , details of which will be determined by the notification issued by Ministry of Information has to be given to consumers . Consumers obtain this information unless confirmed in writing that the contract is concluded . Electronically confirmed in the contract process , again, is done electronically . Vendors and providers , the consumer's order reached him within thirty days from the time fulfills . This time, be notified in writing to the consumer previously provided can be extended up to ten days . Vendor or provider of electronically delivered to consumers intangible goods or delivery of services provided should prove that made ​​the thing free from defects . The right of withdrawal during the contract which is the subject goods or services in return from the consumer under any name not pay or debts into any document not desired on the ability except for the provisions door sales provisions concerning distance contracts shall also apply to . Vendor or provider, breach notification itself reached from the date within ten days have taken the price of precious documents and consumer of this legal action because of debts into all kinds of documents to be returned and within twenty days of the goods returned are obliged to take . Article 10 of the consumer credit - consumer credit , consumer goods or services they receive in order to obtain cash loans from the lender is . Consumer credit agreement made ​​in writing and a copy of this contract must be given to the consumer . Credit conditions stipulated in the contract concluded between the parties , the contract can not be changed during the period against the consumer . Contract a) Consumer loan amount , b) Interest and other factors with a total amount of debt , c ) Interest is calculated annually ratio , d) payment dates , principal, interest, funds and other charges separately stated payment plan, e) be requested guarantees, f ) Contractual interest rate exceed more than thirty to delay interest rate, g) Borrower defaults in the legal consequences , h) of the loan before the due date of closing conditions , i) credit foreign currency denominated granted in the case of paying back the installments and the total amount of loans in the calculation of the date on which the conditions will be taken into account in the dry , takes place . Lenders , installment one or more of the non-payment of the debt of all performance to claim reserve the right , if that right but lenders of all acts carried out have shown a case and the consumer 's successive least two installment payments to default service provider. However, the lenders to exercise this right by giving at least one week period should have warned immediately due and payable . No personal guarantees as collateral for consumer loans where the lender, principal debtor , without resorting to debt from the guarantor shall not require the execution . Consumer , the total amount owed to the lender can be paid in advance at the same time not due can also be found in one or multiple installment payments . In both cases, the lender , according to the amount paid is obliged to make the necessary interest and commission rebate . The amount paid by the Ministry of required interest and at what rate of commission rebate will be made to determine the procedures and principles . Lenders , consumer loan , certain brands of goods or services purchased or a particular vendor or provider to do with the contract of sale with the condition that in case of the sale of goods or services to or timely delivery or performance case you are not giving credit to the consumer against the supplier or provider with be jointly and severally responsible . Connecting to pay the lenders a precious travel documents or to accept credit secured by a negotiable instrument is forbidden to take . Despite this prohibition from the consumer will be taken if a negotiable instrument , negotiable instruments that consumers have the right to reclaim from the lenders . Also, lenders negotiable instruments due to turnover of the consumer is obliged to compensate the damage suffered . Article 10/A- credit card with a credit card as a result of purchasing goods or services in return for cash loans or credit card cash withdrawals by credit used is also subject to the provisions of Article 10 . However, this type of loan on the second paragraph of Article 10 (a ), (b ), ( h) and ( i) the fourth paragraph shall not apply with me . By the lender periodic account statements sent to consumers , the second paragraph of Article 10 (d) of the provision of payment plan is provided for in paragraph . Periodic statement the minimum payment amount paid at maturity in the case of consumers , Article 10 (f) in paragraph obligations under any name other than the default interest can not be . Thirty days prior to hike interest rates lenders must inform the consumer . The interest rate increase by the lender retroactively applied. Consumers later than sixty days from the date of notice pay the entire debt if the loan cease to use is not affected by interest rate increases . Goods or services purchased with a credit card in cases where the seller or provider, the consumer commission or under a similar name will not be entitled to require additional payment . Periodicals Article 11 - periodicals agencies, organized and whatever the purpose and manner whatsoever , ticket, coupon , participation numbers , games, raffles and other ways periodicals outside a second product and / or service administration committed in cases where books, magazines, encyclopedias , banners, flags, posters , oral or visual , such as magnetic tape or optical disc publishing periodicals are not contrary to the purpose of any goods or services outside cultural products and distribution of the commitments made. For this purpose, in the event organized campaign , the campaign period shall not exceed sixty days . Campaign, a portion of the cost of the goods or services covered by the consumer may not be required . Term broadcaster , campaign advertising and announcement of the campaign the goods or services in Turkey delivery and performance dates related to the program to declare and campaign for the goods, services delivery and execution , campaign following the expiration of thirty days must fulfill . During the campaign , the selling price of periodicals , the second product to be given the promised goods or services can not be increased due to the increase in cost caused . Campaign commitments and distribution of goods or services subject may be held by dividing those goods or services or complementary integral parts can not be made the subject of a separate campaign . In the implementation of this Act , be given as a second crop each committed transactions relating to goods or services is considered to be an independent campaign . Periodicals are not issued by the bodies , but directly or indirectly connected periodicals campaigns that are subject to these provisions . Subscription contracts that are party to the contractual provisions of Article 11/A- consumers of all kinds subscription , subscription requests with written notice to the vendor can provide a one-sided final . Seller consumers to end subscription request , from the date of receipt of written notice within seven days later is obliged to fulfill . If the request to end subscription periodicals written notice delivered to the seller of fifteen days from the date of publication day , a month in weekly , monthly publications shall enter into force three months after . If longer in periodicals , after notification shall enter into force following the first publication . Seller , the remainder of the subscription fee without any deduction is obliged to return within fifteen days . Price tag Article 12 - Retail supply of goods or their packaging or containers on the easily visible , readable way he related to the goods including all taxes and production, price, place and distinctive features, including the label to put the label be placed not possible in case the same information including lists that can be seen in appropriate places suspension is mandatory. Services tariffs and price lists showing will actually be organized according to the first paragraph . Labels, price and tariff lists the price difference between the price of the body in favor of consumers over the price in the case of a sale is made . Price of the Council of Ministers , public institutions or public institutions and organizations in the nature of the goods or services identified by professional organizations , at a price determined on the price offered for sale is strictly prohibited. Ministry of labels and the shape of the tariff list , contents , methods and principles of a regulation . Ministries and municipalities, implementation and monitoring of the provisions of this Article relating to the separate staff to conduct business . Warranty certificate Article 13 - Manufacturers or importers who import or produce industrial goods for which they have to edit the document approved by the Ministry is guaranteed . Mala warranty document containing the number of the invoice date and be given the responsibility of the seller to the consumer tekemmül , dealers or agents belong to . The warranty period starts from the date of delivery of the goods and a minimum of two years. However, due to feature some of the goods warranty conditions, another unit of measurement determined by the Ministry . Seller of the goods covered by the warranty , the warranty period property in the event of failure of labor costs, cost of replaced parts or under any other name is obligated to repair without any charge . Consumer repair has a right , within the warranty period often due to malfunction malt advantage of the inability continuity or for repairing the maximum time is exceeded or repair not possible to understand that in case , Article 4 contained in the other elective rights can be used. Seller can not refuse this request . Failure to fulfill this demand of consumers dealer, dealers, agents, manufacturers - manufacturers and importers are jointly responsible . Consumer goods contrary to the matters contained in the user guide malfunctions arising from use of the two and is outside the scope of the provisions of the third paragraph . The Ministry of industrial goods which have to be sold with warranty and that these goods for repair of defects of the maximum period determined by taking the opinion of the Turkish Standards Institute and is mandated to ilânl . Introduction and user guide Article 14 - domestically produced or imported in the promotion of industrial goods , operation, maintenance and simple repairs necessary guidance concerning the Turkish and international symbols and signs including a tag sale is mandatory. Ministry of industrial goods and identify which of the user manual and labels that have to be sold and their minimum elements to be included in the opinion of the Turkish Standards Institute is determined by taking and ilânl officials . After-sales service Article 15 - Manufacturers or importers , they sell , they manufacture or import their industrial goods for those goods identified by the Ministry and announced during the lifetime sufficient technical personnel and spare parts inventory by keeping maintenance and repair services are required to provide . Manufacturers or importers are required to keep the amount determined by the Ministry of spare parts inventory . Importers of commercial activities in any way to the end of the case , during the lifetime maintenance and repair services , then the new importer of the goods has to offer . The Ministry for the goods which is necessary for establishing service station establishment and operation of a service station on the principles and procedures determined by taking the opinion of the Turkish Standards Institute and is mandated to ilânl . Which must be sold with a warranty of an industrial property in the event of failure after the warranty period , then by the Ministry of the goods within the specified maximum period of repair , repair is mandatory . Commercial advertising and classifieds Article 16 - Trade advertising and proclamation of the law, to the policies set by the Board of advertising , public morality, public order, according to personality rights , it is essential to be honest and truthful . Consumer deceptive , misleading or her experience and knowledge deficits that are abusive , consumer's life and property safety in danger , defamatory, violence and delinquency incentives , public health wracking , patients , the elderly, children and disabled persons abusive advertising and announcements and implicit advertising is prohibited. In the same needs or intended for the same purpose opponent comparative advertising of goods and services can be made. Advertisers , commercial advertising or concrete prove the allegations contained in the declaration is required . Advertisers , advertisers and media agencies are obliged to comply with the provisions of this Article . Advertising Board Article 17 - Commercial advertising and announcements must be followed to set out principles , these principles in the context of commercial advertising and announcements study and examination , according to the Article 16 provisions contrary to the advertisements and announcements of up to three months as a precautionary measure to stop and / or stop and / or the same method fixes and / or a fine not working in matters Ad Council is created. Decisions of the Board are implemented by the Ministry of advertising . Ad Council , commercial advertisements and announcements principles to be followed in determining the conditions of the country , as well as in advertising universally accepted definitions and rules to consider . Presidency, Minister to be appointed by the Director General conducted by the Ad Council a) of the Ministry regarding the Deputy General Managers ratings will be assigned a member , b) the Ministry of Justice , the Ministry of administrative duties working in among judges to be appointed a member , c ) Turkey Radio and Television Authority to be appointed by advertising expert in a member , d) Higher Education Council in advertising expert university faculty members to be chosen from a member , e) Turkish Medical Association Central Council appointed by the doctor, a member , f) Turkey Bar Association to be appointed a lawyer member , g ) Turkey Chambers and Commodity Exchanges of the Union from various sectors to be appointed four members , h) in Turkey all the journalists associations themselves will choose a member , i) advertising associations or any parent organizations will choose a member , j) consumer Council Council participating in the consumer organization representatives be chosen from the top or organizations to be appointed a member , k) Turkey Union of Agricultural Chambers of an appointed member , l) Turkey Tradesmen and Artisans Confederation an appointed member , m) Turkish Standards Institute member , n) Directorate of Religious Affairs , a member of that ) Turkish Engineers and Architects Association , a member of , p) Workers union confederation of the a member , r) Officer confederation of the member , s) Turkey Certified Public Accountants and Certified Public Accountants Association of Chambers of an appointed member , t) in Ankara, Istanbul and Izmir Metropolitan Municipality among themselves will choose a member , u) Turkish Pharmacists' Association , a member of , v), a member of the Turkish Dental Association , including consists of twenty-five members . The term of office of the Board members is three years. Since those re-appointed or selected bits . Memberships become vacant for any reason, within the principles of the third paragraph in the vacated areas appointment or election is held within a month . Board at least once a month or as needed always collected on the President's call . Board , including the Chairman meets with the presence of at least fourteen members and decide by a majority of the participants . Board if deemed necessary, to serve as the permanent and temporary ad hoc committees may be established . The Board deems appropriate to the task of this commission 's public staff shall be appointed by relevant public agencies . Board members and members of specialized committees of the honorarium will be given to public officials who are not public officials charged fee to be paid to the Board members , the opinion of the Ministry of Finance is determined by the Ministry . Board's secretarial services are fulfilled by the Ministry . Advertising decisions of the Council , informing consumers , disclosure and protection of economic interests is described by the Chair of the Ad Council . The tasks of the Ad Council , the organization of working procedures and principles serve as the secretariat to be fulfilled in what way is determined by a regulation issued by the Ministry . Dangerous goods and services Article 18 - Consumer 's use of the goods and services people physical and mental health and environmentally hazardous or potentially hazardous in the case of these goods safely to be used or on the accompanying user manuals , dealing with this situation descriptive information and alerts, that will be clear and legible to or written on . The Ministry of goods or services which should carry descriptive information and warnings , and that the shape and location of information and warnings relevant ministries and with other agencies to identify and ilânl is responsible . Goods and Article 19 - the goods and services offered to consumers by the relevant ministries in the Official Gazette , including mandatory implementation of standards must comply with the technical regulations which must be complied with . Relevant ministries, according to these principles is responsible for auditing or make . Principles and procedures related to the inspection of goods and services each will be determined and announced separately by the relevant ministries . Article 20 of educating consumers - Consumer regard to the training curricula of formal and non- formal education institutions , necessary additions are made by the Ministry of National Education . And to educate consumers on radio and television programs to raise awareness of principles and procedures related to the regulation , the Consumer Council's recommendations shall be determined and announced by the Ministry . PART THREE Consumer Organisations Consumer Council Article 21 - Consumer 's problems , needs and interests relating to the protection necessary measures to investigate the problems of universal consumer rights in line to solve the measures to be taken , the implementation of the Law on measures that opinion , by the relevant authorities priorities to be addressed in order to transmit the Ministry in coordination with a " Consumer Council " is established . Consumer Council , the Minister or an appointed State Department officials under the chairmanship of Justice , Interior, Finance, Education , Health, Transport, Agriculture and Rural Affairs , Industry and Trade , Tourism and Environment ministries and the State Planning Organization , Undersecretariat of Treasury, Undersecretariat of Foreign Trade , Turkey Patent Institute , State Institute of Statistics , Turkish Standards Institute Presidency, the Competition Authority, the Radio and Television Supreme Council, the Energy Market Regulatory Authority, the Telecommunications Authority , Turkish Accreditation Authority, National Productivity Centre, Ministry of Religious Affairs of the big cities, municipalities, provincial municipalities representing Turkish Union of Municipalities , labor unions, associations , civil servants union confederations , Turkey Employers Confederation of Trade Unions , Turkey 's National Cooperative Union, Council of Higher Education , Turkey Bar Association , Turkey Certified Public Accountants and Certified Public Accountants Rooms Union of Turkish Engineers and Architects Association, the Turkish Pharmacists Union, the Turkish Medical Association , the Turkish Dental Association , Turkish Veterinary Medical Association , Turkey Tradesmen and Artisans Confederation , Turkey Chambers and Stock Exchanges Association, the Banks Association of Turkey , the Turkey Travel Agencies Union, Turkey Hoteliers Association , Turkey Chamber of Agricultural , Consumer Cooperatives Central Union, Ahi Research and Cultural Foundation, and is composed of representatives from consumer organizations . Consumer Council make up the number of representatives of institutions and organizations to participate in and qualifications for the Consumer Council of consumer organizations to have a minimum number of members and the number of representatives to be sent to the Consumer Council of this organization shall be determined by the Ministry . However, the number of representatives from public institutions and organizations , the Consumer Council in any way can not be more than fifty percent of the total number of members . Consumer Council meets at least once a year . Working principles and procedures of the Consumer Council and other matters shall be regulated by a regulation issued by the Ministry . Consumer issues of arbitration Article 22 - The Ministry , provincial and district centers, find solutions to disputes arising from the application of this Act in order to create at least one arbitration committee is responsible for consumer issues . Head of Trade and Industry Provincial Director or an appointed officer carried out by the consumer arbitration committees mayor's subject matter experts municipal staff from an appointed member , baron among the members of an appointed member , commerce and industry with the artisans and craftsmen of the rooms to be appointed a member and consumer organizations will choose being a member is composed of five members , including the chairman . Commercial and industrial chamber or installed separately where the chamber of commerce of artisans and craftsmen of the rooms to be appointed a member of the dispute, the seller side of the person who created the tradesman or craftsman and artisans depending on whether the relevant room will be appointed by . In towns and districts where there is no provincial Ministry of consumer affairs chairman of the arbitral tribunal or the largest civilian authority is conducted by a commissioned officer . Consumer organizations where non- consumers, consumption is represented by cooperatives . Consumer issues of the formation of the arbitral tribunal can not be achieved membership in places omissions , municipalities populated by a court ex officio . Consumer issues in arbitration committee decisions will be based on the work and prepare and file reports on the dispute to deliver at least one reporter is assigned. Value of five hundred million pounds under dispute arbitration committee for consumer problems in the application are required. This mismatch of the committee 's decision is binding on the parties . This decision of the Bankruptcy Code in accordance with the provisions on the fulfillment of a judgment are fulfilled. Parties against this decision may appeal to the consumer court within fifteen days . Appeal , consumer issues will not stop the execution of the decision of the arbitral tribunal . However, if requested , dominating the decision of the arbitration committee for consumer problems through measures can stop the execution . Consumer issues on the appeal against the decision of the arbitral tribunal the decision of the court is final consumers . Value and over five hundred million pounds of dispute arbitration committee for consumer problems in their decisions , consumers could be argued as evidence in court . Decisions would be binding or evidence regarding the monetary limits at the end of October of each year, the State Institute of Statistics Wholesale Price Index occurring is increased by an annual average price increase . This case by the Ministry, in December of each year shall be published in the Official Gazette . Article 25 except for the matters connected to criminal sanctions in all disputes, consumer issues are within the scope of duties and powers of the arbitral tribunal . Consumer Issues Ground Jury President , members and rapporteurs given honorarium or attendance fee is payable on the principles and procedures a month, the amount payable in 2000 the index figure servant salary coefficient multiplied by the result to be found the amount not to exceed the Ministry of Finance upon approval by the Ministry is determined . Establishment of consumer arbitration committees , working procedures and principles and other matters are regulated by a regulation issued by the Ministry . PART FOUR Judgment and Punishment, consumer courts Provisions Article 23 - As regards the application of this Act to any disputes will be examined in the consumer court . The jurisdiction of the courts of the consumer , shall be determined by the High Council of Judges and Prosecutors . Consumer courts in the eyes of consumers, consumer organizations and all kinds of lawsuits to be filed by the Ministry are exempt from taxes and levies . In the cases opened by consumer organizations, expert fees , according to Article 29, recorded by the special funds shall be borne by the Ministry . Case , the case is resolved against the defendant , expert fees 6183 under the provisions of the Law on the Procedure of Collection of Public Receivables collected from the defendant shall be carried on the basis of Article 29 held in special revenue budget will be saved. Consumer lawsuits to be settled in the court of the Code of Civil Procedure Seventh Babu, is carried out according to the provisions of the Fourth Chapter . Consumers also opened proceedings in the courts of the consumer's domicile . Ministry of consumer organizations and individual consumers, and consumers in general non-issue in cases involving unlawful situation due to a violation of this Act for the purpose of eliminating the consumer can sue in the courts . The necessary measures in cases of violation of consumer courts could decide to stop . Consumer Court deemed appropriate injunctions , costs then injured party from and Article 29, which was held in accordance with the principles budget special revenue to be recorded at the country level newspapers published in one of the Press Ad Administration Regulations , and also, if the case is opened where published in a local newspaper immediately is declared . Towards the elimination of unlawful state Consumer Court decisions to be taken if the costs from the defendant shall be published immediately in the same manner . Production of the sale stopped and the goods confiscated Article 24 - offered for sale a series of goods defective in the case of the Ministry of consumers or consumer organizations, defective series of commodity production and sales stopped and sales are held for those withdrawal may sue for . A series of sold goods that is defective if it is determined by a court decision , the sale of goods is temporarily stopped . Court notification of the decision within three months from the date of the elimination of shame for the manufacturer of the goods - manufacturer and / or importer is stimulated. The disappearance of the shame of goods if the goods not impossible , manufacturer - manufacturer and / or importer collected or confiscated . Confiscated goods according to their risks are partially or totally destroyed or moved . A series of goods sold , which endangers the safety of consumers if they bear the shame , 4703, Preparation and Implementation of Technical Legislation on Products to provisions of the Law are reserved. Defective goods purchased by consumers to sue for damages suffered material and moral rights reserved . The sixth paragraph of Article 4 shall be subject to the provisions of a series of sales of the defective provisions of this Article shall not apply in the event of supply . They are different apparent goods Article 24/A- food products , although not so that they have , smell, appearance, packaging, labels , volume or size, because they are different looking and therefore also by consumers of food products mixed with consumers' health and safety endangering the goods producing , marketing, import and export is prohibited. If the goods released , 4703, Preparation and Implementation of Technical Legislation on Products Pertaining to the provisions of the Act apply. When purchasing goods appear different material and moral damages suffered by consumers due to the litigation rights reserved . Penalties in accordance with Article 25-6 of the seventh paragraph of the Article , contrary to the principles and procedures established by the Ministry of determined fines for each contract is 50 million pounds . Article 4 in the seventh paragraph , in Article 5 , Article 6 of the sixth paragraph 6 in / in Article 6 / B, 6 A / C in accordance with provisions established by the Ministry in principles and procedures of Article 7 , paragraph in Article 9 , the 9 / A Article , Article 10 , the Article 10 / A , the 11 / substance in the second and fourth paragraphs to , 12, 13, 14, 15 and Article 27 obligations set out in acting contrary to the about 100 million pounds fine is applied. Fourth and sixth paragraphs of Article 7 with acting contrary to the obligations set out in Article 8 about 250 million pounds in fines . In accordance with the second paragraph of Article 20 shall be determined and announced by the Ministry contrary to the principles and procedures are applied to the 500 million pounds fine . Irregularities at the country level has been carried out by broadcasting radio and television channels penalty is applied ten times . Acting contrary to Article 18 producers - manufacturers and importers about 1 billion pounds fine , vendor- provider is about one-fifth of these penalties are applied. Contrary to the first paragraph of Article 19 of about 2 billion pounds fine acting is applied. Acting contrary to Article 11 of about five billion pounds in fines . Irregularities at the country level has occurred with the publication of periodicals which are twenty times the punishment . The ministry also periodicals inception of the campaign and campaign advertisements and announcements related to the cessation of all kinds of requests. Despite this request, if the violation continues , discontinue advertisements and announcements born of necessity - days from the date that each number is applied for the 100 billion pounds fine . Ministry of the campaign, and campaign advertisements and announcements related to demand suspension of any kind with the Consumer Court refers. About acting contrary to Article 16 of that measure up to three months to stop and / or stop and / or correction and / or a fine of 3.5 billion pounds is applied. Advertising Board of the violation , together or separately according to the nature of this punishment can give . Violation of Article 16 , which broadcasts at the country level in written, oral , visual and other vehicles have occurred with the penalty is applied as ten times . Article 7 of that act contrary to the seventh and eighth paragraphs , campaigns in proportion to the invoice value of the goods or services are fine . Organizers of the campaign , when consumers leave the campaign , these penalties will be charged if a refund is located at . Contrary to the second paragraph of Article 7 and those who act in accordance with the provisions of Article 7 a week for campaigning period is known. At the end of this period it is determined that the violation continues , with acting contrary to this provision, 24 and 24 / A of acting contrary to the obligations set forth in Articles 50 billion pounds in fines . Fines specified in the paragraphs above , within one year of the act shall apply as if this is repeated twice . Fines beginning of each year of the Turkish Penal Code No. 765 additional is increased in accordance with the provisions of Article 2 . About verbs in this Act is set forth in other laws, fines are severe penalties are applied . Criminal jurisdiction on appeal, and the statute of limitations Article 26 - Article 25 of the one, four, seven , eight, nine and ten by the Ministry of penalties in paragraphs , sentences in other paragraphs of that place is administered by civilian authorities . Penalty of any kind organized in this Act , are administrative nature . These penalties against the latest from the date of notification to the competent administrative court may be appealed within seven days . The appeal does not stay the execution of the sentence imposed by the administration . According to Article 25 of the fines, according to the Law on the Procedure of Collection of Public Receivables will be collected . In this Act regarding issuance of administrative fines organized criminal statute of limitations period is one year . The timeout period , contrary to the provisions of this Act on the date of the act begins. Continuous or repeated violations concerned the period of the infringement to an end or at the end of the day it starts repeated . Applying to judicial decisions to be charged against the cuts timeout . Fines, penalties by the competent authority within seven days to give the members of the relevant professional bodies are reported to be . PART FIVE Miscellaneous Control Article 27 - The application of this Law , the Ministry inspectors and controllers by the Ministry and municipalities personnel to be assigned factories , department stores, shops , commercial , warehouse, barn, etc all kinds of goods placed and / or sold or services where available audit, review and are authorized to do research . This law officials and employees on matters within the scope of persons and institutions of all kinds of information and documents shown correctly and original and certified copies must be provided . Laboratory Article 28 - The Ministry drugs , preparations , cosmetics and food analysis , except for the implementation of this Law, public and private board